1. Before order , please take a moment to firstly read all the information provided here where your most questions’ answers are.
2. You can contact with us by trade manager or by email, we will answer all your questions as soon as possible.
3. Parcel will be shipped within 1-7 business days after your payment checked, and normally you can track it after 5-10 days, thanks for understanding.
1. Our clothing takes ‘CM‘ as the unit.
2. Size chart is just for reference with the measurements error 1-3cm,
it is normal, not the quality problem, please give your kindly understand.
3. Bust size is the key factor in size selection
4. Trying staff’s bust size is the size after wearing invisible underwear.
5. Please choose the size according to your own figure and refer to the measurement we gave in the web .
Don’t choose the size according your country size . Otherwise it will make some differences . this problem belongs to your responsibility .
Chromatic Aberration :
Because of lamp light, display color deviation, personal understanding of different colors, object might exist some color photograph,
With this problem does not belong to commodity quality problem, the final color with actual goods shall prevail.
1.Your satisfaction and positive feedback is very important to us.Please leave positive feedback and 5 stars if you are satisfied with our items and services.
2.If you have any problems with our items or services,please feel free to contact us first before you leave negative feedback.We will do our best to solve any problems and provide you with the best customer services.
1.AliExpress supports Visa,Boleto,MasterCard,Maestro Debit Card,Western Union,Webmoney,QIWI and wire Transfer via banks.
2.If you still have any questions on the payment, Feel free to contact us.
1. We provide all kinds different shipment services for different request as follow:
The 1st: Free shipping: AliExpress Standard.Shipping
We choose China air parcel free shipping carrier priority. We keep the right to choose others carrier accordingly.
But it takes around 15-40 work days after being posted. Sometimes will be delayed up to 41-60 work days due to the customs or other problems, such as local weather problem,
So it is need your enough patience to wait the products. And when you choose this shipment way,then we think you agree to accept this delay if happen.
The 2nd: Non-free shipping, it take about 7-23 work days;.
Normally we choose the china post as carrier, the same time we keep the right to choose faster carrier for you.
2. Please confirm the shipment way and payment, and we will ship the products to you as soon as possible,then we will tell you the tracking number;Anyway, your item will be taken good care when you receive it.
3. All orders are sent in our standard packaging. Please be sure to offer your Detail Name/Address/ Post code/telephone number,it is required by the carrier on International Shipments. We cannot ship an International order without Address /telephone number.
We will ship to the default address that you offer in Escrow, if you do not inform us.
And a phone number is important when you leave your address.
When the parcel is return because of your wrong information such as Name /Address/ Post code/telephone number,we are not taking responsible. All the cost due to the wrong information will be afforded by yourself.
4. Please be advised the international delivery highly depends on your local custom and postal service.
5. We Ship your package DDU, “duties and taxes unpaid”, and does not collect the VAT,
duties and/or taxes and cannot predict what your particular charges may be.
If you do incur these additional charges, they must be rendered in order for your package to clear customs.
You may be subject to VAT, import duties, taxes or customs fees which may be imposed by your government.
You are responsible for paying any additional charges for customs clearance.
Import duties, VAT, taxes and charges are not included in the item price or shipping charges.
These charges are the buyer’s responsibility. We are not responsible for delays caused by the customs,
Import duties, taxes or other customs charges.
In most cases, the buyer need not pay any customs. We will declare it as a gift and a lower value to avoid the tax.
But sometimes in some countries, the customs officer may be strict.
we are not accountable for any customs fee. Please check out the customs policy at your own place .
If you have to pay the customs fees, it is your duty to your own country,
the buyer should understand this situation. If you need to declare real value on the parcel,
please tell us that with order message,email or trade manager.
Return and Refund policy are supported:
1. We support the no reason return and change item policy, but you need to pay full cost for two way transports
(include the shipping, taxes and customs cost etc.)and keep the item in good condition,
otherwise we will keep right to refuse the refund and return. All the return policy must be apply within 3 days
(the time point start from you receive the item).
2 . when you get the wrong and problem items, please contact us within 3 days, and provide the confirmation proof through Video or Photos.
When the item is judged as our responsibility, we provide the refund and return policy. It can be take a part of refund,
if the item can be accepted and repaired in domestic. If can not repair or accepted, broken totally,
we will refund the full money to you or change a new one to you, when we receive the wrong or problems items.
3. When the refund policy can not solve problem, we accept the return policy, but for return policy you need to afford one way cost
(the shipping, taxes and customs cost from your country to our), and when we receive the return items we will refund you money.
We are not recommending the return policy, because that cause high cost for both of us.
4. The below problems not apply to return and refund policy:
(1) Color, size difference problems
(2) Product with some damages due to incorrect operation
(3) Washed and worn products
(4) Lingerie, such as cup padding, panty without any quality issues.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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